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Tunbridge Wells Water Outage Enters Fourth Day, 18,000 Still Without Supply as Plant Restarts

South East Water blames a bad coagulant batch at Pembury, saying supplies will return gradually as the network is repressurised.

Overview

  • Operations at Pembury Water Treatment Works have restarted after the site was cleaned following the faulty chemical delivery.
  • South East Water says more than 5,000 properties have been reconnected, leaving about 18,000 still without water as the system repressurises.
  • The company has tankered over five million litres into the town and distributed at least 369,000 litres of bottled water, with priority deliveries continuing.
  • School closures and business shutdowns persisted for a third day, with long queues at collection points and vulnerable residents struggling to access supplies.
  • Local MP Mike Martin called for CEO David Hinton to resign, the government called the disruption unacceptable, and the company pledged a full investigation once service is restored.