Overview

• Paul and Ellie Bell were removed from the Terezas Hotel in Sidari on May 20 after Ellie complained about the half-board food, with TUI accusing them of disruptive behaviour they deny.
• TUI’s correspondence cited repeated incidents deemed ‘unacceptable and disruptive,’ but the Bells say they were never asked for their account before being expelled.
• Facing hundreds of pounds in extra costs, the couple booked a Jet2 flight home on May 22 for €328.56 and paid €60 for a taxi to the airport.
• After the Bells had already returned independently, TUI revoked the refusal of carriage on May 23 and committed to refund their alternative flight and transport expenses.
• The episode has reignited criticism of TUI’s customer dispute handling, following similar complaints from other tourists over food quality and complaint resolution.