Overview
- Flight TOM115 from Montego Bay to Manchester diverted to Nassau to remove a disruptive, reportedly intoxicated passenger.
- The 787 dumped fuel for a safe landing, and a component used in the discharge was found damaged, grounding the jet.
- TUI has no staff in Nassau, and passengers reported late check‑ins, poor hotels and rising tensions during the extended wait.
- A replacement part was sent from Heathrow on a British Airways service, with departure dependent on customs clearance and installation and reports pointing to roughly a 48‑hour delay.
- TUI says affected travelers can claim £520 in compensation and will get £100 vouchers, with reporting estimating the incident could cost the airline at least £300,000.