Overview
- Flight TOM147 diverted to Gander, Canada for a medical emergency, which TUI describes as a necessary safety response.
- After a short stop in Gander, the aircraft flew only as far as Shannon, Ireland due to legal crew flight‑time limits.
- Passengers reboarded in Shannon but faced further delays when engineers addressed an electrical fault and a separate technical issue.
- With hotels unavailable after another flight disruption at Shannon, many passengers slept in the terminal and reported cold conditions, while praising airport staff.
- TUI arranged alternative flights that returned passengers to Manchester on Sunday afternoon and says eligible customers can claim hotel costs and compensation; passenger claims of an alcohol‑related emergency are disputed by the airline.