Overview

• Susan Edwards said the all-inclusive buffet lacked English breakfast staples, offered only one serving of chips during her weeklong stay, and featured unlabelled dishes unsuited to her ulcerative colitis diet.
• She paid £750 plus tourist tax and extra meal fees but faced a €1.50 charge for tap water and was limited to wine, lager, ouzo or brandy among the all-inclusive drinks.
• After lodging a formal complaint, Edwards rejected TUI’s £100 holiday voucher offer upon learning other guests received higher compensation.
• Hotel manager Makis Triantafyllos countered that the buffet is generous and varied with daily fresh salads, fruits and hot and cold dishes, labelling her allegations false and disrespectful.
• Edwards also criticised the 150-yard, steep path to the private beach and denial of a second room key, while the hotel said the extra key was revoked for violating energy-saving policies.