Overview

• City officials say a billing-configuration error led to double charging on the cleansing levy, affecting about 12,000 of 780,000 accounts, including many sectional-title properties.
• Residents already paying for weekly municipal waste collection were billed an additional R223, despite the levy being intended only for properties that do not use the city’s waste service.
• A special team is processing bulk reversals, which will post as credits on affected accounts; the city says no cash refunds will be issued and only customers who paid the levy will receive credits.
• Tshwane says it petitioned the Supreme Court of Appeal on 22 September after losing in the Pretoria High Court and contends the appeal automatically suspends that judgment, with cleaning charges reinstated for customers not using city collection.
• The DA alleges the city continued billing despite the court ruling and urges suspension of the levy, noting a written response said no expenditure was allocated to the R278,052,090 budgeted levy.