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Travelodge Apologizes After Double-Booked Room Sends Guest on 512-Mile Trip

Heavy VJ Day demand in Llandudno made a proposed move to Colwyn Bay unworkable.

Overview

  • Stuart Sommerville, 62, drove from Biggar to Llandudno to attend VJ Day events but was told his prepaid Travelodge room was unavailable after an apparent double-booking.
  • Travelodge says it offered a full refund, a voucher and an alternative room, which he declined due to parking and logistical hurdles for the next day’s commemorations.
  • Unable to secure another room late at night, he returned to Scotland, completing a reported 12-hour, 512-mile round trip.
  • Travelodge states relocations are rare and often linked to unforeseen issues such as maintenance, while Mr Sommerville disputes a manager’s explanation citing an “independent booking system.”
  • The company confirms it remains in contact about his £80 fuel reimbursement request, with no resolution announced.