Travel Influencer Criticizes Air India for Substandard Business Class Experience

Drew Binsky recounts a nine-hour London to Amritsar flight plagued by broken seats, poor hygiene, and inadequate amenities.

Drew Binsky, an American travel influencer, described his Air India business class flight as the worst experience of his life.
The $750 upgrade featured a broken seat that could not recline and a dining table that was unusable, forcing him to eat off a pillow allegedly covered in hair.
Binsky highlighted cleanliness issues, showing dust and grime around his seat, and criticized the outdated in-flight entertainment system, which he described as non-functional and reminiscent of the 1980s.
He also expressed disappointment with the amenities kit, which contained only a single lotion, and noted that the hot towel service was poorly executed.
The airline has not issued a response to the complaints, which Binsky shared with his millions of followers on social media.