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Transportation Department Investigates Airline Rewards Programs

Federal inquiry examines potential deceptive practices in loyalty schemes of major US carriers.

  • Airlines must provide detailed information on rewards programs within 90 days.
  • The probe targets dynamic pricing, hidden fees, and devaluation of rewards.
  • Consumer complaints and impact of mergers on rewards programs are under scrutiny.
  • CFPB supports the investigation, highlighting issues with credit card partnerships.
  • Airlines defend the transparency and benefits of their loyalty programs.
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