Transportation Department Investigates Airline Rewards Programs
Federal inquiry examines potential deceptive practices in loyalty schemes of major US carriers.
- Airlines must provide detailed information on rewards programs within 90 days.
- The probe targets dynamic pricing, hidden fees, and devaluation of rewards.
- Consumer complaints and impact of mergers on rewards programs are under scrutiny.
- CFPB supports the investigation, highlighting issues with credit card partnerships.
- Airlines defend the transparency and benefits of their loyalty programs.