Overview
- The Berlin neobroker now lets customers pay with cryptocurrencies via its card, supports roughly 50 coins, and advertises no payment fees plus 2% crypto cashback on up to €1,500 in monthly spend that flows into a savings plan.
- A new crypto wallet enables transfers to and from external wallets, with only network fees applying, and staking is available on select assets such as Ethereum and Solana, though Bitcoin is not eligible for staking.
- Consumer groups report more than 300 complaints from January to September, a 133% year‑on‑year increase, with the most common issue being hard‑to‑reach or unhelpful customer support.
- BaFin notes rising problems at neobrokers and says it will take necessary measures if consumer‑protection rules are breached and large numbers of customers are affected.
- Trade Republic says it has over 10 million customers, has been profitable for two years, and has invested hundreds of millions of euros to expand service capacity, arguing complaints have grown in line with user growth.