Overview
- NSW Ambulance reported on November 17 that a Sydney-based Lebara customer died on November 13 after being unable to connect to Triple Zero (000).
- The company says Triple Zero access on its network was fully operational at the time, with no outages detected.
- Preliminary findings point to a Samsung handset running outdated software that was incompatible with emergency-call access on TPG’s network.
- TPG says it has notified relevant government agencies and urged customers with older devices to update software or replace their phones, as CEO Inaki Berroeta offered condolences.
- ACMA previously warned that some Samsung models released between 2015 and 2017 may fail to transfer emergency calls to Vodafone during outages, adding pressure after the September Optus failures linked to multiple deaths.