Overview
- TPG says a Lebara customer in Sydney tried to call 000 on November 13 and later died, with the telco notified by NSW Ambulance on November 17.
- The company reports its network was operating normally at the time and that early findings point to the handset’s outdated software preventing emergency calls.
- Samsung has identified older models requiring either a firmware update or replacement to ensure 000 connectivity on TPG/Vodafone, with customer notices most recently sent on November 7.
- ACMA is investigating possible breaches, and rules require carriers to block devices 28–35 days after first contact if updates are not applied.
- TPG has alerted the communications minister, NSW government, ACMA and the Triple Zero Custodian as the sector faces scrutiny following recent Optus emergency-call failures.