Overview
- TotalEnergies said a 16-hour fault at its Onnaing Access station caused diesel to be billed at €9.99 per litre, with automatic refunds to follow in the coming days.
- Reimbursements will be recalculated at the brand’s capped pump rates of €1.99 per litre for petrol and €2.25 for diesel.
- The €9.99 figure is the brand’s standard totem signal for empty tanks, yet the payment system mistakenly treated it as the live price.
- Drivers reported charges such as €52.39 for 5.24 litres and €48.20 for 4.82 litres, with some bills reaching €200 for a 20-litre fill.
- At the unmanned site, customers could not print receipts, checked banking apps to confirm debits, and warned others as initial calls to the company went unanswered.