Overview

• Diana Huynh ordered what she believed was a three-dimensional door bow for £5.72 but received a flat polyester sheet printed with a door and bow image.
• Her TikTok video of the mix-up has attracted more than 77,000 likes and prompted widespread online discussion.
• Viewers noted listing details such as full-door measurements and hanging holes that hinted at a printed banner rather than a ribbon.
• Temu says it removed the item from its platform as part of its seller monitoring and emphasized its 90-day refund policy for items that don’t match descriptions.
• Despite discarding the sheet, Huynh says the incident won’t deter her from continuing to shop on Temu.