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Too Good To Go Issues Voucher After Shopper’s Viral Asda Surprise Bag Yields Only Lettuce

Too Good To Go responded to a viral unboxing by issuing a partial refund voucher after criticism of its unpredictable surplus-based surprise bags

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Overview

  • Yorkshire resident Florence Gibbs-Price found seven lettuces, 13 salad bags and a single fruit pot when she unboxed a £4.40 Too Good To Go bag from Asda Express.
  • Her TikTok video of the haul went viral on July 3, prompting widespread discussion about the app’s mystery bag model.
  • Too Good To Go issued Gibbs-Price a £2.20 voucher—half the bag’s price—and emphasized that contents reflect whatever surplus remains at closing time.
  • The company advises sharing unwanted items with friends or neighbours to prevent waste when a single produce item dominates a surprise bag.
  • Gibbs-Price plans to redeem the voucher but said the experience deterred her from using the app again.