Overview
- The insurer announced plans to use OpenAI technology for customer service, product planning, and support for regional sales branches in Japan.
- Tokio Marine will build the tools on OpenAI’s new Responses API, which enables autonomous agents to navigate websites, perform research, and analyze company files.
- Planned use cases include analyzing internal data to generate product insights and providing real-time responses to customer inquiries.
- OpenAI cautions that current models can produce inaccuracies of roughly 10%, so Tokio Marine expects to pair AI outputs with human oversight.
- The companies did not disclose commercial terms or a timeline, and the initiative aligns with a broader shift toward generative AI in financial and insurance operations.