Overview
- Amy Jones, 45, says staff at Toby Carvery Ainsworth in Bury refused her request for a child’s portion during a November 9 visit because the kids’ menu is restricted to under-12s.
- After ordering a £14.49 adult vegetarian carvery and eating only a few bites, she says she was offered a brown paper bag for her gravy-covered leftovers.
- She reports the manager cited a head-office directive to stop providing takeaway boxes due to past abuse by diners refilling from the carvery.
- Jones shared the episode on TikTok, where her clip drew about 18,000 views and mixed comments ranging from calls for discretion to support for strict policy enforcement.
- Toby Carvery reaffirmed the age limit and stressed that self-service lets guests control portions, issuing an apology that options were not clearly explained and indicating no change to policy.