Overview

• Ticketmaster now displays full ticket prices, including service fees, at the start of transactions, in compliance with the Federal Trade Commission's junk-fee ban effective May 12, 2025.
• The FTC rule mandates upfront disclosure of all fees for ticket sellers, hotels, and other industries, though local taxes and delivery fees remain excluded until checkout.
• Ticketmaster introduced real-time queue updates, showing shoppers their exact place in line, expected wait times, and ticket availability as part of its system overhaul.
• The changes follow years of criticism over hidden fees and were catalyzed by the 2022 Taylor Swift presale crash, which heightened scrutiny of Ticketmaster's practices.
• The U.S. Department of Justice's antitrust lawsuit against Ticketmaster and parent company Live Nation, alleging monopolistic practices, remains ongoing.