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2h ago

Ticketmaster Apologizes, Offers 50% Credits After NFL London Ticketing Glitch

The company issued 50% credits to some accounts, prompting criticism over the lack of cash refunds as the number of affected fans remains undisclosed.

Kirby Lee-Imagn Images

Overview

  • Fans reported long queues and trouble accessing mobile tickets on the NFL OnePass app before the Vikings-Browns game at Tottenham Hotspur Stadium on Oct. 5.
  • Ticketmaster posted credits equal to half the ticket face value to certain affected accounts for what it called a ticketing issue.
  • The credit can be used for tickets to Sunday's Broncos-Jets game at Tottenham or converted into a Ticketmaster gift card for future events.
  • The NFL, Ticketmaster and Tottenham said they used secondary verification to admit ticket holders and that all fans entered safely, with attendance reported at 61,082.
  • Neither the NFL nor Ticketmaster disclosed how many customers were impacted, and coverage criticized the partial credit approach as not providing full cash refunds.