Overview
- Reports from the stadium and social media described the NFL OnePass app failing minutes before the 2:30 p.m. BST kickoff, creating long queues and halting entry at Tottenham Hotspur Stadium.
- Several fans said people eventually pushed to get inside after entry reportedly stopped around 2:30 p.m., with many missing the start despite having paid for travel and tickets.
- The announced attendance was 61,082, near the venue’s capacity, as the game went on and Minnesota beat Cleveland 21–17.
- Front Office Sports reported that some affected fans received an alleged Ticketmaster email offering a gift card equal to 50% of impacted tickets, though the scope of the offer is unclear.
- Ticketmaster is the NFL’s official ticketing partner and OnePass is the league’s primary ticketing platform for international games, with no formal public response cited in the coverage by press time.