Overview

• OnePass, the NFL’s ticketing app, crashed shortly before the 2:30 p.m. BST kickoff, preventing digital ticket access at Tottenham Hotspur Stadium.
• Large queues formed at ticket offices and gates, and many attendees said they missed the start of the Browns–Vikings game.
• WKYC reporter Chris Renkel and numerous fans posted videos and complaints on X describing the entry halt and confusion outside the venue.
• Fans were eventually admitted after the game began, with no confirmed cause of the outage or announced compensation.
• The game was the first of three NFL London fixtures this season, with Cleveland starting rookie quarterback Dillon Gabriel.