Overview

• Over 9,300 issues were reported on Downdetector when Three’s voice and SMS services failed from 8 am until about 10 pm on June 25, affecting Three UK, Smarty and iD Mobile users
• Three confirmed full restoration of voice services by late evening and issued public apologies across its brands for the disruption
• The network operator says it will evaluate compensation claims on a case-by-case basis through its dedicated customer service channels
• Ofcom has reiterated that its automatic compensation scheme covers only broadband and landline outages, so mobile subscribers must apply directly to their provider
• The outage has heightened scrutiny of Three’s network reliability following its £15 billion merger with Vodafone