Three UK Faces Service Outages, Investigates 999 Call Failures

Thousands of customers reported disruptions to voice calls, with emergency call failures under urgent review by the mobile network provider.

Three UK experienced widespread outages on Thursday, affecting thousands of customers' ability to make or receive voice calls.
The company has acknowledged reports of 999 emergency call failures and is urgently investigating the issue despite claiming normal call volumes were connected during the outage.
Downdetector recorded over 10,000 outage reports, with affected areas including Yorkshire, Derbyshire, North Lanarkshire, and London.
Smaller networks like Smarty and iD Mobile, which rely on Three's infrastructure, were also impacted by the disruptions.
Three warned of potential additional service issues on Friday due to Storm Eowyn and has deployed extra engineering resources to address network challenges.