Overview

• A data network failure at Chhatrapati Shivaji Maharaj International Airport on August 9 halted check-in systems and delayed departures for multiple carriers including Air India.
• Airport operators activated contingency protocols and shifted to manual processing to keep passengers moving during the outage.
• Systems were restored within hours, but backlogs have left some flights running behind schedule as operations normalize.
• Air India deployed additional ground staff at the airport and urged travellers to confirm flight statuses via its website, mobile app or airport information desks.
• Adani Airport Holding and aviation regulators have launched an investigation to determine the root cause and bolster future system resilience.