Overview

• Thousands of customers without water meters are billed using 30-year-old rateable values, pushing many bills up by more than 40 percent
• One household reported a 671 percent hike in monthly payments after recalculation under the historic system
• Lenders have pledged £5 billion in emergency funding in a turnaround plan to avert Thames Water’s financial collapse
• Ofwat has backed a 36 percent rise in consumer bills by 2030 as part of a £104 billion investment in modernising pipes and reducing pollution
• Consumer advocacy groups warn the legacy tariff structure risks affordability and call for reforms to ensure polluters cover environmental costs