Overview

• Problem reports spiked just before 9am BST and fell by about 9:30am, indicating roughly an hour of disruption.
• DownDetector logged more than 1,200 complaints, with about 75% relating to the mobile app and the rest to the website and checkout.
• Shoppers reported failed payments, inaccessible Clubcard vouchers and error pages that prevented them from completing grocery orders.
• Reports came from across the UK, including London, Manchester, Birmingham, Glasgow, Norwich, Hull and Brighton.
• Tesco confirmed on X that service was restored and advised customers to refresh or update the app if issues persisted.