Overview

• Reports emerged Wednesday morning of failed-payment notices for grocery deliveries and difficulties updating card details via the app or website.
• Monitoring site DownDetector recorded more than 200 issue reports during the disruption.
• Tesco apologised publicly and asked affected customers to send private messages with their details so individual cases could be reviewed.
• The company said a very small proportion of payments were affected across online orders and some in-store transactions.
• Tesco confirmed the problem was resolved later the same day after most transactions continued without interruption.