Overview

• More than 1,000 outage reports were recorded, mostly tied to the app with some website complaints.
• Customers reported being unable to access vouchers, log in to accounts, or finish online grocery orders, with some ejected mid-order.
• The disruption appeared to affect only a portion of users, as others reported normal access to services.
• Reports peaked shortly before 9am and tapered off by about 9:30am, indicating a short-lived incident.
• The Sun has requested comment from Tesco, and with no official explanation yet, affected shoppers are advised to contact customer service since there is no set compensation scheme.