Overview
- Reports spiked shortly before 9 a.m. ET on Thursday, with widespread mobile-call and data failures first flagged in Ontario and user reports appearing in major cities across the country.
- Telus’ outage page lists active incidents across Ontario, Quebec, Alberta and British Columbia that affect wireless, home phone, internet and TV services and that Telus is actively investigating.
- The carrier links several incidents to suspected cable damage, hardware faults or past B.C. wildfires, though some recent wireless degradations do not yet have confirmed causes.
- Some customers faced degraded or blocked access to 911 and Telus says a cross-carrier wireless fallback can route emergency calls if users set their devices to automatic network selection.
- Community trackers and MobileSyrup reader reports confirmed concentrated outages in Toronto, Ottawa, Calgary, Edmonton and Vancouver and suggest sporadic but real customer impact as repairs continue.