Overview
- Internal Telus documents show the company will apply a non‑waivable $15 charge for physical SIMs and eSIMs on most new activations starting June 11, 2026, with a possible $10 shipping fee in some cases.
- The CRTC has warned Telus that a SIM or eSIM is required to deliver wireless service and that fees for required items may fall under its ban on activation, modification and cancellation fees, which takes effect on June 12, 2026.
- Telus says it removed an earlier $80 connection fee and is recategorizing SIM costs as a one‑time product charge to cover manufacturing, provisioning and fulfilment work rather than an administrative activation fee.
- The charge will generally be waived for web orders and renewing customers according to Telus documents, creating different outcomes for customers who buy service in stores, through dealers or online.
- What happens next depends on CRTC enforcement or clarification; regulators have already flagged a similar Bell device handling fee as possibly non‑compliant, so carriers may need to rescind, change or defend these replacement charges.