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Telus and Unions Finalize Agreement to Lay Off 2,059 Moderators in Barcelona

The deal, set to be signed today, includes severance, relocation support, and a retention plan for a small coordination team.

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La Torre Glòries, en la plaza de las Glòries, en Barcelona.
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Overview

  • Telus and workers' unions will formally sign the agreement today to finalize the ERE affecting 2,059 content moderators at Torre Glòries in Barcelona.
  • Affected employees will receive severance of 33 days per year worked, capped at 24 months, with the total payout estimated at over €15 million.
  • Relocation options across Europe are included, offering travel allowances and up to two months of rental coverage for displaced workers.
  • A core team of approximately 50 employees will remain at Torre Glòries to coordinate operations with other Telus centers.
  • The layoffs, one of the largest in Catalonia's recent history, will begin on May 22 and are expected to conclude by September.