Overview
- Telstra testing found 71 Samsung models fail to connect to Vodafone for triple‑0 calls when Telstra or Optus is unavailable, affecting the required “camp on” fallback.
- Eleven older Galaxy devices must be replaced, including the Galaxy S6, S6 edge, S6 edge+, S7, S7 Edge, Note 5, A5 (2017) and A7 (2017).
- About 60 additional Samsung models require immediate software updates to ensure emergency-call compatibility.
- Telstra and Optus are contacting affected customers by email and SMS, and they will begin blocking non‑compliant phones roughly 28 days after notification under the Emergency Service Call Determination.
- Consumer advocates say the issue may affect tens of thousands of users, and Samsung says it is working with carriers to ensure reliable emergency access.