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Telefónica Network Update Causes Nationwide Service Disruptions in Spain

Emergency services, including 112, were impacted in multiple regions, with alternative numbers activated as authorities worked to restore normal operations.

La sala de operaciones del Centro Integrado de Emergencias 112 Galicia, en A Estrada.
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Imagen de archivo de una sala de llamadas del 112 en la Comunidad Valenciana

Overview

  • Telefónica's scheduled network update early Tuesday morning led to widespread outages in fixed internet and telephone services across Spain.
  • Emergency hotlines, including the 112 number, were disrupted in regions like Valencia, Andalucía, Aragón, and País Vasco, prompting the activation of alternative contact numbers.
  • Valencia's 112 service was fully restored by 9:46 AM, though the region continues to maintain an alternative number as a precautionary measure.
  • Andalucía's 112 service was offline from 7:15 to 8:40 AM but has since resumed operations, while Castilla y León reported no impact on its emergency services.
  • Authorities and Telefónica are collaborating to stabilize services, highlighting vulnerabilities in Spain's reliance on telecommunications infrastructure for critical systems.