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Telcel Tells All Customers to Link Lines to CURP as Mexico’s Mobile ID Pilot Rolls On

The carrier is directing customers to complete in-person CURP verification ahead of wider rules that take effect after the pilot.

Overview

  • Mexico’s pilot began on September 1, requiring CURP for new in-person activations and paving the way for mandatory registration for new lines starting in October.
  • Telcel has notified users that both new and existing lines must be associated with an INE or passport that includes the CURP, and it is only processing the linkage at customer service centers.
  • The company’s customer service says there are currently no penalties or deadlines for existing subscribers who do not register and the process cannot yet be done online.
  • Under Mexico’s data-protection framework, telecom operators will store user records and authorities may consult them for verification and investigations, with the effort framed as a tool against extortion and fraud.
  • Once the pilot ends, operators are expected to enable remote registration for existing lines, and lines that remain unregistered by the June 2026 cutoff face suspension of service under the new law.