Overview
- The service is live statewide at WhatsApp number 80969 58096, where users can begin by sending “Hi” or “Menu.”
- Residents can apply for certificates, pay electricity, water and property taxes, remit police challans, track applications, and download issued documents.
- The chatbot is powered by an open‑source Llama model developed with Meta to deliver instant assistance inside WhatsApp.
- Aadhaar-based authentication and online payments support secure, end‑to‑end transactions, with Telugu and Urdu interfaces and voice commands slated next.
- Officials said the launch spans more than 580 services across about 40 departments and supplements the existing MeeSeva service centre network.