Overview
- Citizens can start the service by sending a ‘Hi’ on WhatsApp to 80969 58096.
- Users can apply for birth, death and caste certificates, pay electricity, water and property tax, remit police challans, track applications and download issued documents.
- The conversational bot, developed with Meta and powered by Llama, is designed to deliver instant responses and reduce errors during applications.
- The rollout supplements roughly 5,000 MeeSeva centres and builds on integrations such as DigiLocker and Aadhaar for authenticated, downloadable documents.
- Support for Telugu and Urdu and voice commands is planned, with additional options like hall tickets, weather updates, government alerts and bus bookings expected to follow.