Overview
- Telangana inaugurated the NextGen Dial-112 emergency system at the Telangana Integrated Command and Control Centre on Wednesday, August 5, 2026, with DGP C. V. Anand leading the launch and a live demonstration.
- Officials say AI features now filter duplicate and non-emergency calls, prioritise incidents, convert voice to text and assist dispatchers so genuine emergencies are routed faster to the correct service.
- Call-centre processing times were reported to fall about 30 percent from 190 seconds to 133 seconds, with call-taker time cut from 100 to 69 seconds and dispatcher time from 90 to 64 seconds.
- The centre runs 24/7 with 164 trained staff, a SIP-based backend supporting 900 channels, daily IVR traffic of roughly 1.4 million calls, and digital integration of 1,860 patrol vehicles across 31 police units for automatic nearest-vehicle recommendations.
- Telangana completed migration of Dial-100 operations from GVK EMRI to government infrastructure without reported disruption, and officials plan pilot use of AI-enabled drones in Hyderabad, Cyberabad, Malkajgiri and Future City commissionerates as the next upgrade.