Overview
- The new Clarity feature analyzes video and audio cues to flag threatening facial expressions, gestures and aggressive language.
- When risk escalates, the system sends timely alerts to designated care teams and highlights hazards such as encroaching on a nurse’s space or tampering with equipment.
- The offering expands Clarity beyond virtual sitting into proactive safety intervention, combining AI-enabled software, hardware and services.
- Teladoc frames the launch against worsening hospital violence, citing higher incidence rates for healthcare workers and an American Hospital Association estimate of $18.27 billion in 2023 costs.
- The company has not reported results from live use, with initial implementations planned at select hospitals and health systems in Q1 2026.