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7h ago

Tech CEOs Use AI Avatars for Earnings Calls, Pairing Automation with Live Q&A

Klarna and Zoom leaders debuted AI-generated avatars for earnings presentations, highlighting a shift in corporate communication strategies.

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Tech CEOs use AI avatars for earnings calls, signalling a shift in corporate communication

Overview

  • Klarna CEO Sebastian Siemiatkowski and Zoom CEO Eric Yuan utilized AI avatars to deliver their companies' Q1 2025 and Q1 2026 earnings presentations, respectively.
  • The AI avatars, created using in-house tools like Zoom AI Companion, mimicked the CEOs' appearance and voice for the pre-recorded segments.
  • After the AI-led presentations, both CEOs participated live for Q&A sessions, combining automation with human interaction for stakeholder engagement.
  • Klarna's AI investments have contributed to workforce reductions, with the company now testing a hybrid model that combines AI with human oversight in customer support.
  • Zoom has made its AI avatar tools available to all users, reflecting CEO Eric Yuan's vision of 'digital twins' attending meetings to enhance efficiency.