Overview

• Takashimaya, a Japanese luxury department store, has apologized for delivering hundreds of damaged strawberry Christmas cakes.
• Out of around 2,900 cakes delivered, 807 arrived damaged, leading to a social media backlash.
• The cakes, which were made and frozen by Win's Ark and delivered by Yamato Transport, arrived in various stages of collapse.
• Despite investigations, the cause of the damage remains unknown.
• Takashimaya has pledged to improve its management system and prevent such incidents in the future.