Overview
- The 25th Annual Drive-Thru Study by Intouch Insight and QSR Magazine audited 165 locations across 13 brands in June–July 2025.
- Taco Bell ranked No. 1 for total time for the fifth straight year, while Chick-fil-A had one of the slowest total times at about seven minutes.
- Chick-fil-A and Dutch Bros led overall customer satisfaction at 98 percent, with McDonald's the lowest at 86 percent.
- Dutch Bros posted the best order accuracy at 96 percent, followed by Tim Hortons at 90 percent.
- Tim Hortons recorded the shortest service wait at 40 seconds, whereas Popeyes had the longest at two minutes and 13 seconds.