Taco Bell Expands AI-Driven Ordering to Hundreds of Drive-Thrus

Yum! Brands aims to enhance efficiency and customer satisfaction with voice AI technology across the U.S. and beyond.

Voice AI is already in use at over 100 Taco Bell locations in 13 states.
The technology aims to improve order accuracy, reduce wait times, and ease employee workloads.
Yum! Brands plans to implement the AI system in hundreds more locations by the end of 2024.
KFC locations in Australia are also testing the technology with positive feedback.
Other fast-food chains like McDonald's and Wendy's have had mixed results with similar AI initiatives.