Overview

• Panelists concluded Atento engaged in unlawful interference and anti-union discrimination at its Pachuca I and Interplaza sites, creating a climate of fear and removing STRM leadership.
• Mexico’s and the company’s remedies—including neutrality pledges, conduct guidelines, trainings and six dialogue tables—were ruled insufficient given the gravity and duration of violations.
• The case began with an STRM petition on November 28, 2023, the United States sought a panel in April 2024, verification and hearings occurred in May 2025, and the final written decision was released August 21, 2025.
• STPS and the Economy Ministry rejected the panel’s reasoning and procedure, citing concerns over jurisdiction, burden of proof and treaty interpretation, while stating Mexico will comply and has resumed talks since August 13.
• U.S. officials welcomed the outcome as proof the rapid-response tool works to protect labor rights, and local reports noted more than 30 dismissals tied to the organizing effort.