Overview

• The rapid-response panel concluded Atento unlawfully interfered with organizing and engaged in antisyndical discrimination at its Pachuca call center, creating a climate of fear that included reported dismissals of more than 30 workers seeking to join the STRM.
• Panelists found Mexico’s corrective measures insufficient given the severity, duration, and structural nature of the violations, determining the actions did not change workplace conditions.
• The case began with a November 28, 2023 petition by the Sindicato de Telefonistas de la República Mexicana alleging dismissals, threats, and coercion; Mexico acknowledged a denial but deemed it remedied, prompting the United States to request a panel on April 16, 2024.
• The panel conducted an on-site verification from May 12–14, 2025 and held hearings in Mexico City on May 15–16, with its final written decision published on August 21, 2025.
• USTR Jamieson Greer said the United States will continue using the mechanism to enforce labor rights, while U.S. labor adviser Michael Wessel criticized Mexico’s implementation and enforcement as inadequate.