Overview
- AOK Bayern confirmed a technical processing error during a planned software update by IT providers that set thousands of ePA files to “closed,” not a cyberattack.
- New electronic patient record accounts have been created for the roughly 6,400 affected insured persons, with previous documents being restored into them.
- The health insurer says no unauthorized access occurred and the medical data were not deleted but were temporarily unavailable.
- Some customers received automated messages that looked like opt-out confirmations, which triggered the closures despite no such requests.
- Recovery work with IT vendors and Gematik is ongoing without a firm completion date, and patients needing urgent documents are advised to obtain them directly from care providers as the low-usage ePA rollout faces renewed scrutiny.