Overview

• An Indian-origin couple based in Canada alleges a Chinese manager at Seehotel Schwert in Gersau assaulted them during a late-June stay, forcing an early end to their trip and leaving the woman with serious dental and jaw injuries.
• In a statement to Hindustan Times, the hotel rejected the allegations, saying the couple attacked a 60-year-old employee and that a glass thrown in self-defense struck the woman’s tooth.
• The couple says the confrontation followed disputes over a room fan and that they were treated differently from white, German-speaking guests, describing the episode as racially motivated.
• Both sides reported police involvement at the scene; the hotel says evidence and staff injuries were documented and the staffer was hospitalized, while the couple says they returned to Canada for treatment and have pursued legal action.
• The hotel says the pair will be barred from returning, and media reports note the claims rest on interviews and social posts without independent verification from Swiss authorities so far.