Overview
- The incident involved the Prashanti Express (18464) at Anantapur, where a delivery partner fell while trying to step off after handing food to a passenger in First AC.
- Witness accounts said the train halted for only one to two minutes before moving, narrowing the window for a safe handover.
- Swiggy said the partner is safe and faced no penalties from authorities, and reiterated that its protocols forbid boarding or exiting moving trains.
- The company announced strengthened safety training for partners to reinforce adherence to these protocols.
- The clip, posted on January 8, drew widespread criticism and calls for clearer rules involving platforms, passengers and rail authorities, with no formal regulatory action reported.