Overview

• Jonas said his Uber Intercity driver suddenly stopped on a busy Delhi road, claimed a breakdown and then demanded ₹5,000 in cash before leaving him stranded in 45°C heat.
• He added that Uber booked three replacement rides after the incident but all of them were canceled before he could complete his journey.
• Uber India responded with an apology and said its specialised team had investigated the case and taken action against the driver.
• The viral video of Jonas’s ordeal prompted other users to share their own experiences of drivers demanding extra payment or abandoning passengers.
• Critics on social media have questioned Uber’s reliance on contract-based drivers and warned that its complaint-handling process may be inadequate.