Overview
- Forty-five percent report asking a chatbot about personal health, 55 percent trust the answers, and 71 percent view AI in healthcare positively.
- Half say chatbots help them understand symptoms better than traditional web search, and about a third rate the answers like a medical second opinion.
- Sixteen percent acknowledge following chatbot guidance over a doctor’s recommendation at least once.
- Safety concerns remain pronounced: 71 percent fear data misuse, 69 percent worry about reduced human care, 39 percent are unsure how much data to share, and 42 percent of KI search users have encountered false or invented answers.
- Interest in the electronic patient record is high at 62 percent, yet Gematik logs just over 4 to 4.3 million GesundheitsIDs for personal access and many hospitals target full ePA workflow integration only by mid to late 2026.