Overview
- Suiball announced on Wednesday, November 11, 2026, that it will cease operations and issue refunds to every pre‑order customer.
- About 80% of orders placed on‑chain will receive automatic USDC airdrops to the wallets holding their soulbound preorder NFTs within roughly a week, and customers who paid by credit card must supply a Sui wallet address by email to get a USDC refund.
- The project had completed development and entered manufacturing and the first batch was ready to ship before the team paused deliveries in October to commission extra security audits and then decided to close.
- Suiball pledged to permanently delete customer delivery data after refunds are complete and warned it will never ask for seed phrases, private keys, or extra payments while directing customers to respond only to its official email.
- The closure follows recent industry incidents at other hardware‑wallet vendors and shows the Sui Foundation prioritizing ecosystem safety, which could raise scrutiny for future foundation‑backed hardware wallet projects.